Description

DATE: September 26, 2024

TIME: 9:00 - 10:30 am

COST: $25 Member

$49 Future Member

LOCATION: Lancaster Chamber

115 E King St

Lancaster, PA 17602

Description / Summary:

Description / Summary:

Customer service is often a position that gets undervalued, yet it is the one position that interacts and touches our clients more than anyone else. This session we will learn the art of fostering meaningful connections, mastering problem-solving techniques, and exceeding client expectations. Discover practical strategies to elevate your customer service from transactional to transformational, enhancing company performance and fostering long-term loyalty. This session will equip you with the tools, mindset, and insights needed to make customer service the cornerstone of your business success.

Issues addressed: 

• Struggle with retaining customers due to subpar customer service experiences
• Challenges in communicating with frustrated customers, leading to dissatisfaction
• Poor customer service practices can contribute to low employee morale and disengagement
• Missing out on opportunities to differentiate from your competition due to customer service 

Objectives:

• Equip attendees with practical tools and techniques to enhance their customer service skills
• Develop the ability to effectively identify and address customer concerns and challenges
• Instill a customer-centric mindset within the organization, making exceptional customer service a core value and priority at all levels.

Meet the presenter: 

Greg Orth, Sandler Training

Greg Orth is the Owner and President of Sandler Training in Lancaster PA as well as being a certified DISC instructor.   Sandler Training builds sales, management, leadership, behavioral and customer service training programs to suit the individual business owner or professional as well as programs for larger organizations.  Our success is achieved through on-going, reinforcement programs that include assessments, weekly training sessions, one-on-one coaching and customized in-house training programs.