DATE: September 26, 2024
TIME: 9:00 - 10:30 am
COST: $25 Member
$49 Future Member
LOCATION: Lancaster Chamber
115 E King St
Lancaster, PA 17602
Description / Summary:
Description / Summary:
Customer service is often a position that gets undervalued, yet it is the one position that interacts and touches our clients more than anyone else. This session we will learn the art of fostering meaningful connections, mastering problem-solving techniques, and exceeding client expectations. Discover practical strategies to elevate your customer service from transactional to transformational, enhancing company performance and fostering long-term loyalty. This session will equip you with the tools, mindset, and insights needed to make customer service the cornerstone of your business success.
Issues addressed:
Objectives:
Meet the presenter:
Greg Orth, Sandler Training
Greg Orth is the Owner and President of Sandler Training in Lancaster PA as well as being a certified DISC instructor. Sandler Training builds sales, management, leadership, behavioral and customer service training programs to suit the individual business owner or professional as well as programs for larger organizations. Our success is achieved through on-going, reinforcement programs that include assessments, weekly training sessions, one-on-one coaching and customized in-house training programs.