Director of Admission and Quality Assurance

This is a full-time, Senior Staff position which reports to the CEO. The Director of Admission and Quality Assurance has primary responsibility to support program staff in ensuring services meet quality standards.

Qualifications

• A bachelor’s degree from an accredited college or university, preferably related to the human services field, and 2 years of experience working directly with people with disabilities.
• Must obtain certification in one of the following within three months of employment:
• A Certified Employment Support Professional (CESP) credential from the Association of People Supporting Employment First (APSE) OR:
• A Basic Employment Services Certificate of Achievement or a Professional Certificate of Achievement in Employment Services from an Association of Community Rehabilitation Educators (ACRE) organizational member that has ACRE-approved training.
• CI training to be Certified Investigator
• Must complete ODP approved training on Community Participation Support within thirty days of hire.
• Safe driving record and a valid Pennsylvania (PA) driver’s license. Must have reliable transportation to and from work.
• Must undergo and pass the required background checks and have no criminal history which would jeopardize participants.
• Strong written, verbal communication and leadership skills.
• Support LVS mission
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Responsibilities

Intakes

Collaborate with families, Supports Coordinators, and high school Transition Coordinators to complete referrals to Lighthouse programs

Conduct tours of Lighthouse for prospective participants, their families, and school teams.

Maintain intake files and a waiting list for Lighthouse programs

Create SETWorks profiles for participants being admitted to one of Lighthouse’s programs

Collaborate and communicate with Transportation Coordinator, Program Coordinator(s), Director of Programs, Director of HR, and Finance Assistant as needed to ensure smooth admission process

Submit initial unit request to the participant’s Supports Coordinator

SETWorks

Serve as the primary administrator for SETWorks, communicating with the SETWorks support team as needed.

Develop proficiency with Provider Build, Form Builder, Reports Library, and Utilities on the back end of the SETWorks system

Provide initial SETWorks training overview to new hires

Provide day-to-day support to staff and supervisors when questions arise

Maintain active/inactive users within the system

Stay updated on new features of SETWorks through monthly support webinars, newsletters and email updates.

Explore ways to more efficiently utilize SETWorks across various departments

Provide ongoing training to staff as needed, including new features that Lighthouse adopts

Oversee fiscal year renewal of authorizations and goals within SETWorks. Provide refresher training to the Program Specialist team in May or early June.

Run the Consumer Agency Production Report daily to provide an extra layer to audit/accountability. Provide feedback to DSPs or Employment Specialists if a production entry is missing or needs to be changed to accurately reflect the time worked

Upload participant photos to SETWorks when taken by Marketing Associate. This happens for new participants and annually.

Utilize SETWorks reports to provide data to Grant Writer and senior leadership as requested

Complete spot checks in SETWorks as needed

Systems and Data

Collaborate with Program Coordinators to maintain current Master Participant List on Teams.

Work with senior leadership and Program Coordinators to assess efficiency and effectiveness of current systems, make changes as necessary, and develop new systems as needed.

Oversee Production Tracking workbooks in Teams to ensure quality data is gathered per participant and per job completed in the Pre-Vocational and STEP programs

Quality Management

Work with Director of Programs to implement and revise Quality Management plan on a quarterly basis

Participate in quarterly Quality Assurance Committee meetings (7pm second Thursday of January, April, July, October)

Assist Director of Programs with QA&I audit annually (July or August)

Assist Director of Programs with 2380 and 2390 licensing prep. Participate in Entrance and Exit Interviews with ODP licensing reps. Assist with preparing Plan of Correction.

Other

Fill in as needed in the front office for lunch breaks

Collaborate with Newsletter Committee to design newsletters, contribute articles, and review/edit before printing.

Stay current on updates from RCPA related to I/DD Committee and Government Affairs

Maintain current knowledge of 2380, 2390, and 6100 regulations, including updated bulletins and announcements from ODP

• Attend professional development/team building training in person
• Work as a team player with colleagues to promote a positive and engaging work environment
• Complete annual required online training on Relias training platform
• Advocate for the rights of individuals with IDD in various settings, ensuring compliance with applicable laws and regulations.
• Participate in ongoing professional development and attend relevant training to stay current with best practices in the field.
• Support the mission and vision of Lighthouse Vocational Services
• Complete other tasks as assigned