Associate Director of Operations - Intellectual Disabilities Oversight

TITLE: Associate Director of Operations (ADO)

DEFINITION: This position supports the organization’s work in developing new services, compliance and oversight of Operational Services.

BASIC FUNCTION: Assumes leadership of assigned program areas within Operational Services, corporate compliance/risk management and expansion of services.

ACCOUNTABILITY: Accountable to the Director of Operations and ultimately the Executive Team.

AUTHORITY: Supports and oversees Residential Coordinators and assigned areas of oversight. Develops new services and maintains ongoing services and supports in accordance with the organization’s strategic plan, consistent with the organization’s mission, vision, and values. The ADO has access rights to Care Tracker, DCI and HCSIS/EIM, which may include Administrator access rights.

RESPONSIBILITIES (may be specific to each assigned ADO):

• Demonstrates a respectful positive attitude
• Upholds professional standards of excellence on behalf of the organization
• Adheres to professional standards of confidentiality.
• Collaborates among the Leadership Team and with various departments
• Demonstrates ability to remain open and adaptable to vacillating needs of the organization, specifically related to Operations.
• Direct supervision of Residential Coordinators, including regular 1:1 meetings
• Recognizes and reports trends or concerns that may require additional oversight or corrective action.
• Adds support and direction in matters related to Vacancy Management.
• Researches and assists with the development and implementation of new services and supports in accordance with the organization’s strategic plan.
• Serves on various committees and Teams
• Oversees and directs all aspects of Incident Management, including corrective actions, as applicable.
• Assumes role of Certified Investigator and provides direction and oversight to the team of Certified Investigators, ensuring adequate coverage for all investigative needs, including those under contract with partnering organization(s).
• Supports the consistent implementation of policies, procedures and systems

throughout the organization.

• Participates in conferences, workshops and seminars to enhance knowledge of current trends and practices in the field.
• Completes annual required amount of training and promotes training opportunities on behalf of all Team Members.
• Engages in mentoring and other professional development opportunities for continued professional and personal growth on behalf of self and others.

Apply at www.friendshipcommunity.net