The Restaurant General Manager will provide leadership and support to all departments with a focus on front of house, guest service and administrative areas. They will provide the team with the tools and information they need to successfully operate the restaurant with established guidelines. It will be important to create and maintain a positive culture consistent with company mission and values. Another goal is to create management practices that continually develop higher levels of brand reputation for the business in the areas of service, product quality and facility appearance.

Responsibilities and Duties

Product Quality and Development

· Develop and maintain high levels of restaurant cleanliness standards

· Ensure that procedure manuals and training programs are developed and implemented

· Monitor all standards to ensure that we are consistently providing quality food and service.

· Recipe development – Joint with kitchen manager and food service director

Supervision and Development of Staff

· Regularly cover management on duty shifts including weekends and some Sunday mornings.

· Develop practices to empower staff

· Build and support a solid core operations team that reflects the mission and foundational values of the company

· Conduct regular one on one meetings with Ops Manager, Kitchen Manager, FOH manager, Stage Manager and Gift Shop Manager.

· Conduct and implement annual performance reviews with all staff.

· Update, create, maintain training and procedure manuals

· Create a positive work environment that invites open communication and feedback.

· Provide strong communication and support to the group sales department as it pertains to the restaurant.

Financial

· Develop annual operating budgets and performance plans with food service GM, Finance department and Owner.

· Manage to achieve budgeted targets

· Develop monthly forecasting of business to enable managers to better plan their labor hours and manage costs

· Planning for business volume and revenue growth

Guest Service

· Foster a high level of guest service in all departments

· Ensure proper guest service training is in place

· Manage guest communication including complaints and guest recovery

· Establish clear lines of communication with internal customers

· Monitor guest reviews and feedback on all platforms

Job Qualifications

· 10 or more years of food service experience

· 5 or more years of management experience

· Strong relational and communication ability

· College degree preferred

· Proficient MS office skills

· Current ServSafe Manager Certification