Role Description

Application deadline: November 15, 2026

The HR assistant provides organized, responsive administrative support across recruitment, onboarding, employee programs, and day-to-day HR operations. This role coordinates complex schedules and logistics, creates a welcoming candidate and employee experience, maintains accurate HR information, and helps the HR team deliver timely, high-quality service across the organization. Working alongside recruiters, the HR support manager, and international HR colleagues, the HR assistant helps translate HR processes into clear schedules, communications, records, and follow-up. The role supports HOPE’s international long-term savings plan administration and the internship program, and manages and sends staff announcements. It also supports the improvement of HR systems, shared files, and documented workflows so that information is accessible, and processes are consistent.

• Location: Lancaster, PA,

• Level: Support

• Salary range: $20.19-$22.11/hour

• Type: Full-time

• Department: Human Resources

• Reports to: HR Support Manager

Responsibilities

• Promote and contribute to the fulfillment of HOPE International’s mission and vision.
• Recruitment Scheduling and Candidate Experience
• Post open positions on HOPE’s careers site and external job boards.
• Create organized, efficient, and adaptable timelines for recruitment processes.
• Coordinate recruitment scheduling, including search committee meetings, phone or virtual interviews, and final interviews.
• Collaborate with assistants and hiring teams across the organization to schedule interviews, including interviews involving senior leaders and executives.
• Serve as a warm, responsive, and professional representative of HOPE International throughout the candidate experience.
• Coordinate candidate travel and interview logistics, including detailed final-interview itineraries.
• Host candidates during in-person interviews and ensure they have the information and support needed for a positive experience.
• Prepare interview spaces and technology, including Microsoft Teams, for virtual and in-person interviews.
• International HR Support
• Administer the long-term savings plan process, including creating and maintaining forms, monitoring responses, organizing participant data, and tracking participation changes in Asana.
• Provide support to staff by being available consistently to answer questions and concerns. Serve as liaison as questions or needs arise between participants and plan administrator, providing additional documents, information, and support.
• Coordinate open enrollment and participant updates, following up on incomplete or inaccurate forms and changes in participation status.
• Maintain and improve long-term savings plan processes and documentation, including updating the HR Support manual as processes change.
• Communicate plan updates and changes with HR counterparts, participants, the financial services partner, and senior HR and finance staff.
• HR Operations and Team Support
• Monitor the HR email account, respond to routine inquiries, and direct questions to the appropriate HR team member.
• Provide administrative support for HR processes such as employee milestones, staff announcements, and other annual HR processes.
• Maintain accurate, organized HR records and information in approved systems and shared resources, handling confidential information with discretion.
• Schedule HR team meetings and support meeting preparation, notes, and follow-up as requested.
• Support planning and logistics for HR team events, orientations, trainings, and retreats.
• Assist with HR projects, process improvements, reporting, and other responsibilities in support of the HR Support Manager.

Qualifications

• Personal confession of Christian faith and commitment to the mission and vision of HOPE International.
• Highly attentive to detail, with a strong commitment to accuracy and follow-through.
• Demonstrated flexibility and ability to thrive in an often-changing environment.
• Strong organizational skills, including effective time management and prioritization across competing demands and multiple deadlines.
• Strong interpersonal and communication skills, including the ability to build rapport and develop relationships with candidates, employees, managers, and colleagues across the organization.
• Ability to manage sensitive and confidential information with sound judgment and discretion.
• Excellent project coordination and problem-solving skills, particularly with calendars, timelines, and logistics.
• Proficiency with Microsoft 365 applications, including Outlook, Teams, Excel, and Word, and the ability to learn HR databases and software.
• Bachelor’s degree preferred; relevant administrative, recruiting, or HR experience may also be considered.