Samaritan Center is looking to add an experienced Clinical Director to oversee our team of 28 therapists, ranging from master's candidate therapists to experienced licensed clinical staff. In 2024, our multi-site team delivered over 14,500 counseling sessions (both in-person and virtual) to the community, with a special focus on increasing access through our broad offering of accepted insurances, including newly credentialed PA Medicaid (PerformCare). As a prominent non-profit in our region, we also have the ability to offer a donor-supported rate for counseling services to those who cannot afford the full fee.

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Position Summary

The Clinical Director is responsible for leading the development of administrative, therapeutic, and operational aspects of clinical programs and services at Samaritan Center, ensuring the delivery of high-quality and accessible services to clients and the community.

Essential Functions

Clinical Leadership

• Leads development of clinical procedures and coordinates implementation of new policies.
• Develops and implements clinical strategies to improve patient outcomes and operational performance.
• Manages process for gathering data for outcome measures, no-show rate, client retention, etc.
• Participates in therapist interview process and provides clinically based orientation for new clinicians.
• Collaborates with Executive Director and Marketing Manager to develop resources and materials for promotion of clinical services.

Supervision & Training

• Leads Clinical Cabinet, working in collaboration with team leads to develop compliant and ethical clinical procedures for the center.
• Provides clinical supervision, training, and professional development for clinical residents and interns.
• Coordinates additional supervision to ensure interns and residents are receiving relevant supervision for desired degree/credentials.
• Provides direct supervision to Client Services Team, leading efforts to create positive client experience in areas such as intake, scheduling, paperwork, and insurance/billing procedures.
• Leads Clinical Administrative meetings in collaboration with Client Service Manager to update clinical staff on current policies and procedures
• Leads therapist annual review process to assess performance and identify projected clinical activity for following year.

Clinical Services

• Provides an average of 5 – 10 counseling sessions per week.
• Maintains clinical records within the timeframe as outlined in the Center policies and procedures.
• Maintains premium hours on clinician schedule as outlined in offer letter and relevant to populations served.

Skills & Abilities

• Counseling Skills: Displays skills and abilities as outlined on Samaritan Center’s Staff Therapist Job Description
• Interpersonal Excellence: Comfortable in one-on-one or group settings, excellent communication skills, and ability to adapt to changing situations.
• Leadership & Coaching: Capacity to lead, coach, and coordinate in order to engage the clinical team and facilitate solutions that benefit clients and the organization.
• Organizational Skills: Presents with well-organized approach coupled with experience in planning and designing projects and policies.
• Technical Proficiency: Basic computer skills are a prerequisite, ensuring smooth navigation of necessary tools and platforms.

Education & Experience

• Education: Graduation from an accredited college or university with a master's or doctorate degree in psychology, social work, marriage and family therapy, or equivalent
• Licensure: A licensed Psychologist (PsyD or PhD), Licensed Clinical Social Worker (LCSW) or Licensed Professional Counselor (LPC)
• Clinical Experience: 5+ years working as a therapist offering individual counseling services
• Administration: 2+ years experience working in supervisor/management role including but not limited to intern/resident supervision, clinical policy & procedure development, and building a culture of learning and development (preferred).
• Local Knowledge: Familiarity with the medical, mental health, and social service systems in the Lancaster County area (preferred).