Application deadline: November 28, 2025

This role is responsible for supporting the day-to-day operations of HOPE’s Salesforce instance, ensuring data integrity, user accessibility, and system efficiency. This role will regularly interface with internal end users through help desk tickets requesting troubleshooting help or improved system useability. S/he will assist in larger, interdepartmental projects as assigned. This role will also involve completing regular training in Salesforce administration and general development best practices.

• Location: Lancaster, PA, United States

• Level: Professional

• Salary range: $47,000 - $51,000

• Type: Full-time

• Reports to: CRM Systems Manager

Responsibilities

• Promote and contribute to the fulfillment of HOPE International’s mission and vision.
• CRM Team Member
• Work closely with CRM systems manager and other team members in the development, maintenance, and optimization of HOPE’s CRM instance (Salesforce NPSP) and related financial, reporting, and marketing applications in compliance with security, data privacy, and organizational needs
• Actively participate in planning, administration, and development utilizing agile methodologies
• Assist team in providing excellent help desk support to stakeholders
• Update knowledge base articles for end users and staff

Qualifications

• Personal confession of Christian faith and commitment to the mission and vision of HOPE International.
• Bachelor’s degree in information or computer science, engineering, finance, business management, or related field required
• Demonstrated excellence in team communication and organizational skills
• Strong analytical and technical problem-solving capacity
• Self-motivated and the ability to manage tasks independently and gracefully under pressure
• Creativity, flexibility, and humility to work with others and to seek collaborative solutions
• Ability to communicate complex solutions, strategies, and value with non-technical audience
• Demonstrated desire to work in a nonprofit environment towards a mission of alleviating global poverty in all its forms
• Experience in Salesforce or other CRM system administration preferred
• Experience in nonprofit or technology sectors preferred